Managing your UX investment to protect and nurture your product
As your product needs evolve over time, the ability to scale your UX resources up or down is crucial to maximizing your product’s growth — and your UX budget’s impact. In fact, that’s one of the reasons we encourage EdTech companies to think of their UX spend as an investment rather than a strict, project-by-project budget. When you invest in UX as an ongoing project (on a quarterly basis, for example), you free up your product and UX teams to work more efficiently and productively as they identify solutions and resolve problems.
How product leaders can unite EdTech stakeholders and teams around a common vision
As a product leader, one of your primary responsibilities is to connect the leadership team’s vision of their EdTech product with the actual needs of the product’s users. To do this well, you must execute leadership’s vision responsively. This means modulating the product roadmap as your product team surfaces new information about user needs or identifies risks associated with leadership’s vision. Leadership teams are naturally more future-focused.
The purpose of UX discovery sessions – and how to make the most of them
When we begin a UX engagement with a new EdTech client, our first priority is to quickly learn as much as possible about our client’s product and users. Our collaborative process begins with a phase of research and user understanding that includes an in-person discovery session. The discovery session allows a products’s stakeholders to identify problems, clarify goals and priorities, and align around a shared vision for their product – before identifying solutions. Here’s what you need to know about this critical planning session — and how you and your UX team can make the most of it.
Innovation in the EdTech space: Why it lags behind – and what you can do about it
Innovation within the EdTech space can sometimes feel painfully slow. That’s especially true when compared with digital products in other spaces, such as social media, finance, and health apps. This innovation drag is felt not only by EdTech companies themselves, but by users, too. Student users, in particular, are quick to notice when EdTech products aren’t on par with the many other apps they use on a daily basis.
Investing in UX: How to structure your UX budget for maximum impact
When product teams put together budgets for new products or product releases, they often struggle to determine how much money to allocate for UX research and testing. This confusion flows from uncertainty about how to view UX’s role in the product development process. Is UX a one-time project with precise parameters and a predictable scope, like designing a logo? Or is it an ongoing program of activities that ought to be woven through the entire development process?
Data visualization design: How EdTech products can tell better stories to meet growing demands for actionable insights
As EdTech products grow more complex in terms of the data they manage and the analytics they produce, data visualization is poised to become an indispensable tool. To date, many of these products have yet to fully embrace data visualization design in their product interfaces. As the expectations of students, instructors and administrators grow, it will almost certainly be considered a baseline requirement soon.
5 tips for integrating third-party applications without sacrificing the user experience
Over the past few years, the UX of EdTech products has improved by leaps and bounds. That’s true at the individual application level, anyway. But it’s a whole different story when you look at the user experience of product integrations that bridge two or more applications. It’s hard enough to integrate platforms in situations where you have complete control, but it can be incredibly difficult to integrate third-party platforms in a meaningful, seamless fashion.
UX research methods (part III): When to use quantitative data to justify product improvement decisions
Qualitative research may be the bread and butter of UX testing, but quantitative UX research methods have an important role to play in the iterative product design process. There are many reasons product teams should consider using quantitative research, from the identification of existing problems to justifying expenditures in order to get buy-in from stakeholders.
‘Good enough’ usually isn’t: Avoiding traps that sabotage MVP success
Minimum Viable Product. Minimum Awesome Product. Minimum Loved Product. No matter what you call it, your product needs to delight users on the first release and every iteration beyond that, or it will fail.
Inclusive design: why EdTech companies should go beyond compliance
Truly inclusive product design aims to create products that work seamlessly for all people, in all situations. This may seem like a tall order, but it really should be your company’s goal. Not only is it an ethical imperative, but it’s good for business, too.
Nontraditional learning: How EdTech tools are different for corporate and personal users
When most people think EdTech, they naturally imagine students and instructors in K through 12 or higher education settings. But learners and teachers can be found everywhere from boardrooms to living rooms. And while the reasons for learning vary, companies that make learning products for corporate and personal use can benefit greatly from the knowledge of their counterparts who target K-12 and higher ed sectors.
Borrow cues from search, retail, gaming to improve UX in EdTech products
From administrative tasks like taking attendance and grading quizzes to features that enable students to learn and succeed, EdTech products have become more and more powerful. But that power can make these tools more complicated for users. Learn how to align tools with common mental models from search, retail, and gaming.
How to condense the 5-Day Design Sprint without giving up key outcomes
All product leaders have a list of desired improvements and fixes that often feels impossible to get on top of. And while Google’s 5-Day Design Sprint is the gold standard for ideation, design, prototyping, and testing ideas, it’s just not always practical or even possible to secure that much time from your participants.
New connected digital experience for students and instructors fuels rapid market dominance.
Whether it’s a classroom of 20 or a lecture hall of 200 students, instructors and students in higher education expect in-classroom technology to reliably and efficiently foster the most effective learning environment possible.
In EdTech products, friction can be good or bad. A balance of both is the answer.
User journeys through apps, software and websites must follow optimized paths with no confusion or distractions.
UX is not a one-time event. What EdTech product leaders need to know about the cost of inaction.
Keep it active … or face the consequences. While many organizations make the commitment to implement UX practices, we’ve found that many adopt best practices of UX only to a point.
Running the numbers – calculating the ROI of your UX investment
Do you really know what’s at stake? Check out these calculators to help you combat the risks of UX inaction and envision your ROI.