In our first year with Gallopade, we identified and resolved critical onboarding friction through targeted improvements to course setup and grading workflows. Rather than a lengthy redesign, we implemented focused enhancements and strategically timed releases during summer months to minimize disruption to teachers. The impact: teachers progressed from struggling with basic operations to asking specific feature questions. Despite serving 16% more users, total help searches dropped 33%, resulting in a 42.1% reduction in per-capita search volume. Teachers cleared the initial setup hurdles and moved on to using advanced features.
Highlights
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Created structure to simplify a complex course setup
We created a centralized starting point for course setup, transforming what was previously a high-stakes, technical process into a streamlined, guided workflow that helps instructors get up and running on the platform faster.
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Reduced clicks required for grading assessments
We refined the grading workflow to minimize the steps instructors need to take when evaluating student assessments, allowing them to spend less time on administrative tasks and more time teaching.
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Identified next-stage workflow needs through release monitoring
After release, we monitored help article searches to track user progress. Queries evolved from "can't find course" to feature-specific requests like "hide courses" and "how to release grades," revealing that teachers had moved past onboarding and were now struggling with advanced course management and grading controls.
Results
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42%
reduction in per-capita
help searches -
33%
fewer total searches
despite 16% user growth -
75%
drop in views for the course setup help article