Insights

Your User Experience researchers and designers and your Customer Experience team have a lot to offer each other. It’s easy, however, for UX and CX teams to work in silos. When UX and CX teams fail to collaborate, challenges can arise. These issues not only affect team efficiency but also impact the overall user experience.

User experience research and design is often misconstrued as “nice-to-haves” — not a non-negotiable like world-class product engineering. Especially if you’re an early-to-mid-stage EdTech company, you likely begin the product development process with a proof of concept and build it out as an evolving, real-world solution, with the engineering team at the helm.

Of all the critical moments in the product design process, the leap from a defined problem to solution idea is one of the most exciting and critical steps. Whether building a product for the first time or generating ideas for the “next big thing,” an effective ideation process can ensure a strong start to the production cycle. Different business needs call for different kinds of ideas. All moments of ideation, however, benefit from a strong and creative plan for input and innovation.

Openfield helps early-, mid-, and mature-stage EdTech companies quickly identify and eliminate barriers that keep their products from reaching their full potential. Project-based engagements typically run between two to six months in duration. The majority of new relationships with product teams begin with a project to address a specific challenge with a clearly defined scope, […]

Rapid prototyping is a cost-effective, resource-light approach to getting real-world feedback from users. Whether your product is brand new or you plan to release a significant feature revamp to a product with an existing user base, working iteratively through a rapid prototyping process allows your team to gain confidence that your ideas will truly solve […]